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Titre : | Innovations in Emergency Nursing: Transforming Emergency Care Through a Novel Nurse-Driven ED Telehealth Express Care Service (2018) |
Auteurs : | Catherine McHugh ; Rhonda Krinsky ; Rahul Sharma |
Type de document : | Article |
Dans : | Journal of Emergency Nursing (Vol. 44, n° 5, September 2018) |
Article en page(s) : | p. 472-477 |
Note générale : | DOI: https://doi.org/10.1016/j.jen.2018.03.001 |
Langues: | Anglais |
Descripteurs : |
HE Vinci Evolution scientifique et technique ; Soins d'urgence ; Télémédecine ; Triage |
Résumé : |
Problem
Emergency department overcrowding and acuity are significant challenges to patients and staff. Low-acuity patients have extended wait times, and decreased satisfaction can have a negative effect on patient flow. Methods A multidisciplinary ED team developed and launched the first ED-based Telehealth Express Care Service, where patients who present to the emergency department with minor complaints are offered a virtual visit with a board-certified emergency physician located remotely. Results More than 6 months into the program, more than 1,300 patients have been treated. These patients experienced decreased length of stay (2.5 hours to 38 minutes) and increased satisfaction. The program is very well received by staff members who appreciate its efficiency. Discussion Telehealth has the potential to optimize ED efficiency, increase patient satisfaction, and promote safe, high-quality provision of care. Image 1 Contribution to Emergency Nursing Practice Improved patient flow and care Allows nurses to be with patients who require more acute care Patient and Staff satisfaction |
Disponible en ligne : | Non |
Exemplaires (1)
Cote | Support | Localisation | Section | Disponibilité |
---|---|---|---|---|
REV | Périodique papier | Woluwe | Espace revues | Consultation sur place uniquement Exclu du prêt |