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Titre : | Influences on Patient Satisfaction Among Patients Who Use Emergency Departments Frequently for Pain-Related Complaints (2017) |
Auteurs : | Patricia Newcomb ; Marian Wilson ; et al. |
Type de document : | Article |
Dans : | Journal of Emergency Nursing (Vol. 43, n°6, November 2017) |
Article en page(s) : | p. 553-559 |
Langues: | Anglais |
Descripteurs : |
HE Vinci Analgésiques morphiniques ; Douleur ; Infirmières et infirmiers ; Médecins ; Patients ; Satisfaction ; Urgences |
Résumé : |
Introduction
The primary purpose of this study was to assess relationships between opioid prescribing practices, patient and ED attributes, and patient satisfaction ratings of nursing and physician care among patients with high utilization of the emergency department for pain relief. Methods A retrospective cohort study was conducted to examine 305 individual patient satisfaction surveys from users with high ED utilization for pain complaints. Responses were compared with an age-matched control group (n = 305) of nonfrequent ED users. Patient satisfaction survey responses and electronic medical records were used to model relationships between patient satisfaction and predictor variables. Results ED frequent users with pain complaints were 75% less likely to return a satisfaction survey compared with other patients (odds ratio = 0.2488; P Discussion Emergency nurses can influence patient satisfaction scores by promoting clean, caring environments and prioritizing patient flow and pain management. ED providers can withhold opioids when appropriate without fear of a significant impact on patient satisfaction. Image 1 Contribution to Emergency Nursing Practice Patient satisfaction with nursing care in the emergency department overall is dependent on wait time, precautions taken to protect patient safety, ability of staff to convey that they care about the patient as a person, and compassion shown by caregivers. Patient satisfaction with physicians is more dependent on ED cleanliness, pain control, wait time, and satisfaction with nursing care than on prescriptions for medication. Nurses can advocate for ED pain management protocols that align with best practices to limit opioid use without fear of poor patient satisfaction. Caring, clean, efficient ED environments are linked to improved patient satisfaction. |
Disponible en ligne : | Non |
Exemplaires (2)
Cote | Support | Localisation | Section | Disponibilité |
---|---|---|---|---|
REV | Périodique papier | Woluwe | Espace revues | Consultation sur place uniquement Exclu du prêt |
REV | Périodique papier | Woluwe | Espace revues | Consultation sur place uniquement Exclu du prêt |