| Titre : | Utilisation of tele-audiology practices in Australia during the COVID-19 pandemic: Perspectives of audiology clinic owners, managers and reception staff (2023) |
| Auteurs : | Rebecca J. Bennett, Auteur ; India Kelsall-Foreman, Auteur ; Caitlin Barr, Auteur ; Elissa Campbell, Auteur ; Tony Coles, Auteur ; Mark Paton, Auteur ; Jessica Vitkovic, Auteur |
| Type de document : | Article |
| Dans : | International Journal of Audiology IJA (Vol. 62, n. 6, Juin 2023) |
| Article en page(s) : | p. 571-578 |
| Note générale : | https://doi-org.ezproxy.vinci.be/10.1080/14992027.2022.2056091 |
| Langues: | Anglais |
| Descripteurs : |
HE Vinci Accueil ; COVID-19 ; Enquête ; Gestion ; Hôpitaux ; Télé-audiologie |
| Résumé : |
Objective
To canvas the views of Australia-based hearing healthcare clinic owners/managers and reception staff regarding the utilisation, experiences and perspectives of providing tele-audiology services during the COVID-19 pandemic. Design A national prospective self-report survey was completed online. Data were analysed using descriptive statistics. Study sample Twenty-one clinic owners/managers (Mage 54.43 years, 15 female) and 58 reception staff (Mage 42.88 years, 49 female) from Australia-based hearing clinics. Results Clinic owners/managers reported an increase in use of tele-audiology services as compared to pre-COVID-19. Reception staff reported providing more advice and support to clients over the phone. Both clinic owners/managers and reception staff indicated key barriers to providing tele-audiology services to include concerns about their clients’ digital and technological literacy and the perception that in-the-clinic appointments deliver better client outcomes than tele-audiology appointments. Conclusions The increased utilisation of tele-audiology services observed appears to be largely influenced by COVID-19 related factors (e.g. maintaining client and staff safety and increased funding). It is therefore possible that utilisation of tele-audiology service may drop once the threat of the pandemic has subsided. Perceived barriers relating to clients’ digital literacy and the effectiveness of tele-audiology services require attention to safeguard the future of tele-audiology service delivery in Australia. |
| Disponible en ligne : | Oui |
| En ligne : | https://login.ezproxy.vinci.be/login?url=https://www.tandfonline.com/doi/full/10.1080/14992027.2022.2056091 |
Bibliothèques HE Vinci
