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Titre : | What Determinants Affect Inpatient Satisfaction in a Post-Acute Care Rehabilitation Hospital? (2023) |
Auteurs : | Sinyoung Park ; Jing Xu ; Mindi R. Manes ; Allison Carrier ; Raine Osborne |
Type de document : | Article |
Dans : | Archives of Physical Medicine and Rehabilitation (Vol. 104, n° 2, 2023) |
Article en page(s) : | 270-276 |
Note générale : | https://doi.org/10.1016/j.apmr.2022.08.008 |
Langues: | Anglais |
Descripteurs : |
HE Vinci Hôpitaux ; Réadaptation ; Satisfaction des patients |
Résumé : | Objective To examine how specific hospital service domains (personal issues domain, discharge domain, rehabilitation doctor domain, nursing domain, physical therapist domain, occupational therapist domain, and food domain) influence final patient satisfaction scores, the overall quality of care, and willingness to recommend the hospital to others among patients in an inpatient rehabilitation hospital. Design Longitudinal study. Setting Patient-level data from electronic medical records were joined with Press Ganey (www.pressganey.com) satisfaction data for a single post-acute care inpatient rehabilitation facility in northeast Florida. Participants Patients who participated in the inpatient rehabilitation survey (N=4,785). Interventions Not applicable. Main Outcome Measures Main outcome measures included final patient satisfaction scores, overall rating of care during the stay, and willingness to recommend the hospital to others. Results This study found the personal issues domain to be the most important factor in determining the final patient satisfaction score, overall rating of care, and likelihood to recommend the hospital to others, followed by the physical therapist, nurse, discharge, and food domains (P<.0001 within the personal issues domain score staff promptness and explanation upon arrival were areas identified as opportunities to make improvements that would result in greatest positive effect. conclusions this work represents novel findings by investigating major determinants of patient experience a rehabilitation hospital setting. these provide actionable information improve well where focus improvement efforts using limited resources.> |
Disponible en ligne : | Oui |
En ligne : | https://login.ezproxy.vinci.be/login?url=https://www.sciencedirect.com/science/article/pii/S0003999322005986 |