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Titre : | Civility training: a measured improvement to safety culture (2022) |
Auteurs : | Caroline Lacy ; Caroline Walker ; Anna Baverstock |
Type de document : | Article |
Dans : | Midwifery Digest (Midirs) (Vol. 32, n° 1, March 2022) |
Article en page(s) : | p. 35-38 |
Langues: | Anglais |
Descripteurs : |
HE Vinci Atelier ; Civilité ; Incivilité ; Maternité ; Personnel de santé ; Sécurité des patients ; Sensibilisation |
Résumé : |
Background: The link between uncivil environments, patient safety and colleague wellbeing is well-documented (Porath & Pearson 201 3, Riskin et al 2017). Nearly everybody who experiences incivility responds in a negative way (Porath & Pearson 201 3), and therefore civil work environments matter because they reduce errors, reduce stress and
foster excellence (Civility Saves Lives 2019). Objective: The objective of this quality improvement project was to increase awareness regarding the link between civility and patient safety and reduce episodes of incivility witnessed or experienced within a maternity setting. Method: A programme of civility workshops was designed and rolled out as part of mandatory training for the multi-professional maternity team and pre- and post-workshop questionnaires were used to measure the workshops' effectiveness. Results: Prior to the workshop 63 per cent of staff were aware of the link between civility and patient safety and 73 per cent of staff had witnessed some form of uncivil behaviour. However, following the workshop 100 per cent of esponders were aware of the link between civility and patient safety, and episodes of incivility witnessed or experienced dropped to 42 per cent. Conclusion: Raising awareness regarding the link between civility and patient safety is just the first step towards improving safety culture. The programme of workshops has highlighted a need to: - Cascade civility workshops across all directorates - Include civility training for all new starters - Offer a variety of bespoke follow-up courses, such as assertiveness training, cognitive rehearsal, and further information and support on how to approach difficult conversations. |
Disponible en ligne : | Non |
Exemplaires (1)
Cote | Support | Localisation | Section | Disponibilité |
---|---|---|---|---|
Midwifery Digest (Midirs). Vol. 32, n° 1 (March 2022) | Périodique papier | Woluwe | Espace revues | Consultation sur place uniquement Exclu du prêt |