Login
Communauté Vinci
Extérieur
Si votre nom d'utilisateur ne se termine pas par @vinci.be ou @student.vinci.be, utilisez le formulaire ci-dessous pour accéder à votre compte de lecteur.
Titre : | Delivering remote consultations: Talking the talk (2021) |
Auteurs : | L.C. Roberts ; L. Osborn-Jenkins |
Type de document : | Article |
Dans : | Musculoskeletal Science and Practice (Vol. 52, April 2021) |
Article en page(s) : | p. 1-7 |
Note générale : | doi:10.1016/j.msksp.2020.102275 |
Langues: | Anglais |
Descripteurs : |
HE Vinci Accessibilité des services de santé ; Compétence communicative ; Consultation à distance ; Préférence des patients ; Télémédecine |
Résumé : |
Introduction:
There is an increasing affinity for remote health consultations (including telephone and virtual platforms), enabling new models of accessing services to evolve. Whilst many key skills are transferable from traditional to remote consultations, there is even greater emphasis on verbal communication skills during these interactions. Purpose: This masterclass considers the communication skills required for delivering remote health care consultations, in particular focussing on: 12 interactional features in an opening sequence of a remote call; active listening; how to offer advice using the Ask-Offer-Ask framework; and subtleties in phrasing and prosody when closing a call that may indicate a level of satisfaction (or otherwise). Implications: In planning for digitally-enabled services to become mainstream, the differences in communication between remote and face-to-face consultations must be recognised and embraced. |
Disponible en ligne : | Oui |
En ligne : | ttps://login.ezproxy.vinci.be/login?url=https://www.sciencedirect.com/science/article/pii/S2468781220305804 |