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Titre : | How the Rehabilitation Environment Influences Patient Perception of Service Quality: A Qualitative Study (2013) |
Auteurs : | Francesc Medina-Mirapeix ; Elena Del Bano-Aledo ; Silvana Oliveira-sousa ; et al. |
Type de document : | Article |
Dans : | Archives of Physical Medicine and Rehabilitation (2013/6, 2013) |
Article en page(s) : | pp. 1112-1117 |
Langues: | Anglais |
Descripteurs : |
HE Vinci Qualité des soins de santé ; Recherche qualitative ; Rééducation et réadaptation |
Mots-clés: | Outpatients ; Patients en consultation externe ; Qualitative research ; Quality of health care |
Résumé : |
Objective To identify elements of the environment that patients consider when evaluating the quality of a care experience in outpatient rehabilitation settings. Design A qualitative study using a modified grounded theory approach. Data collection used semistructured interviewing during 9 focus groups. Setting Three postacute ambulatory centers in metropolitan areas. Participants Adults (N=57; 33 men, 24 women) undergoing outpatient rehabilitation for musculoskeletal conditions/injuries. Interventions Not applicable. Main Outcome Measures Not applicable. Results Participants perceived the quality of rehabilitation service on the basis of their experiences with environmental factors, including 3 physical factors (facility design, ambient conditions, and social factors) and 4 organizational factors (duration of attendance, interruptions during delivery of care, waiting times in the sequence of treatment, and patient safety). Conclusions This study identifies the specific environmental attributes that patients consider important when evaluating the quality of outpatient rehabilitation settings and develops a patient-based framework for assessing the overall perception of service quality. Further research should work to develop self-report questionnaires about patient experiences with the environment in rehabilitation services to provide empirical and quantitative evidence. |
Disponible en ligne : | Oui |
En ligne : | https://login.ezproxy.vinci.be/login?url=https://www.sciencedirect.com/journal/archives-of-physical-medicine-and-rehabilitation |